Seeking Help JioFiber connection is down since midnight. Red light blinking on the router!

[Optimus_Prime]

My Jio connection is almost 3.5-4 yr old. For the 1st time I am facing downtime since midnight
One thing I noticed, Out of my knowledge, Service visit booked automatically and one service engineer appointed scheduled(without my approval too)

 

[Optimus_Prime]

No. Service visits are completely free on both JioFiber (and Airtel Fiber). They even replace the entire fiber cable for free, if that's the only option.

Now without my request they rescheduled the appointment too. Status showing, On Hold

 

[Sparker0i]

JioFiber service calls are attended on the same day, at least in the past

During the last few months of my JioFiber connection this was not the case. Either it used to be the next day, or it used to be the day after.

This is in very stark contrast to Airtel. Yesterday I placed a request to upgrade my connection from 300Mbps to 1Gbps and immediately an engineer visit was scheduled after 30 mins automatically. Engineer called me within 15 mins and informed that the 1 Gbps router is out of stock so they will reschedule to Tuesday...

 

[Skye]

During the last few months of my JioFiber connection this was not the case. Either it used to be the next day, or it used to be the day after.

It has gotten really bad in recent months due to AirFiber. They are providing it everywhere, even rural areas, so they don't have many people to attend service complaints.

Now without my request they rescheduled the appointment too. Status showing, On Hold

Try requesting call from Jio and then ask them to schedule it today itself or you'll disconnect.

MyJio > JioFiber > JioCare > Contact Us (at the bottom) > Internet & Voice > Internet connectivity > Request callback.

 

[Bapun]

During the last few months of my JioFiber connection this was not the case. Either it used to be the next day, or it used to be the day after.

Yes. We are talking the same thing. I also said, same day SR attendance was a thing on Jio in the past. But not anymore! Their services have been degraded substantially.

 

[Bapun]

Now without my request they rescheduled the appointment too. Status showing, On Hold

This is a common problem with Jio in recent times. They are putting everything "on hold" - from service to new installations. It feels like their upper staff like service managers are also involved in this.

I would advise you to start looking for alternate ISPs (at least as back up, if not primary) if the problem continues for a longer period.

 

[Sparker0i]

I would advise you to start looking for alternate ISPs (at least as back up, if not primary) if the problem continues for a longer period.

Airtel and ACT in Bangalore are pretty solid in that regards.

 

[Optimus_Prime]

I would advise you to start looking for alternate ISPs (at least as back up, if not primary) if the problem continues for a longer period.

Thinking for Airtel if they provide 10mbps plan

 

[Bapun]

Thinking for Airtel if they provide 10mbps plan

That Airtel Black Rs. 399 (10 Mbps internet + IPTV) plan is no longer available bro!

 

[Optimus_Prime]

Even though they indicated they would arrive within an hour and called twice, it is now 6 pm, and they have yet to visit.

 

[IfranAli]

I logged in but not able to understand what to look for.
Could u pls guide me.
The web management page is showing like this

Got it.
GPON state 01 showing

Either there has been a fiber cut from your ONT to FAT, or the main core cable has been cut due to external factors.
O1 means PON Initialise as well as Loss of Signal.
As for your actual image, this is indeed an auto-generated Service Request as stated by @Bapun, tech team will call you and come to your location to get it fixed.
Depending on your location and nature of the vendors, it will take time.