Sad News JioFiber 2.4ghz and 5ghz wifi bands are merged after firmware update

[Bapun]

R3.7 Same Problem

What is your ONT model?

 

[mrish]

I see



I'm not sure but it should be sometime in last month, as problems started happening since then, recently checked and saw few features got removed from the LMUI.

Now in the Jio Home app, I cannot set which SSID should have which band, previously I had two SSIDs one with 2.4GHz band and another with 5GHz, I got quite a lot of devices spread across the house so I generally manage my stationary devices with particular SSIDs for stable connection (basically I don't let them juggle between different APs by themselves). so now there is no such option to set particular band for a particular SSID, now it's like, Primary SSID and Secondary SSID, this results in the devices constantly juggling between the two bands, resulting in streams buffering, calls dropping, VPN connections constantly getting reconnected, etc...

And guess what you can only set the SSID names and passwords through JioHome app, even MyJio app doesn't work while changing the names, it shows all wrong info, doesn't even show all the APs, and if you try to do any change it will say changes will take affect after sometime, but it never does, their whole system is completely messed up rn, all started happening after this update.

Today, I wasted my entire day trying to setup Bridge mode, I was able to enable Bridge mode one time, but Internet didn't work, and then once I rebooted the ONT it never loaded the LMUI again, factory reset it and what I ended up doing is setting up another Router as an AP, so that at least I can get one AP with stable Wifi (or that's what I think, doubtful coz I also faced issues on the ethernet once, after this update).

Will keep updating here, I think I have to reach out to the Jio guys to update my ONT and then try Bridge mode on that, I'm just not sure how will I explain this issue, they will just show me speedtest.net results and call it a day

Having the exact same issues with the recently updated 3.7 version.

I tried raising a helpdesk issue, the engineer arrived and tried a reset(which I already did 4 times) confirming the router needs to be replaced. After 4 hours and several messages to me from customer care complaining about my unavailability, my request was cancelled. I also figured out that if the fiber is disconnected and the router is reset, the router comes back to default WiFi settings. Just after the fiber is reconnected, it gets messed up settings pushed from Jio.

I just ordered an ONU, will try once it arrives tomorrow. In case it doesn't work, I will cancel this connection and order another one with my wife's account.

 

[malhar_ch]

I just ordered an ONU, will try once it arrives tomorrow. In case it doesn't work, I will cancel this connection and order another one with my wife's account.

As I saw only tplink XZ000 G3 works with Jio Fiber which is available here, I also ordered it and waiting, it will probably take another 10 days to arrive.

 

[Bapun]

I read on the internet that this new R3.7 firmware merges both 2.4Ghz and 5Ghz wifi bands into single wifi and we can not configure them separately like before on the MyJio app, it's now similar to how AirFiber does. Is that correct?

 

[malhar_ch]

I read on the internet that this new R3.7 firmware merges both 2.4Ghz and 5Ghz wifi bands into single wifi and we can not configure them separately like before on the MyJio app, it's now similar to how AirFiber does. Is that correct?

Exactly, this is the problem, as it merges the bands, the devices keep on disconnecting, switching and go haywire.

 

[Bapun]

Jio has been informing their engineers about the ONT firmware update the changes; especially the 2.4/5Ghz wifi bands merge.

Documentation:

 

[AftabIN]

Jio has been informing their engineers about the ONT firmware update the changes; especially the 2.4/5Ghz wifi bands merge.

Documentation:

Why jio is making these changes in fiber router also. This is simply downgrading.

 

[rough_cat]

Can anyone tell me where can I get previous firmwares for my Jio Fiber ONT (JCOW404) as it got updated to R3.7 lately and things really bricked, the SSIDs automatically gets switched from 2.4GHz to 5GHz and vice versa, and that's why I think the wifi devices keep on getting reconnected again and again, the LMUI is also broken, there are a lot of settings missing, even the option to Reboot the router got deleted, I understand their idea of controlling the Router remotely with the MyJio network apps, but cmon, there should be an option to disable it as I manage my own router from last 10 years. No matter what settings I change it gets replaced by their image after sometime, it doesn't even let me change the SSID of the 5Ghz band, even I'm facing frequent connection outage on ethernet, everything is just so messed up I want to throw the Router and move to another service provider at this point.

I tried this URL but it's not found

http://fota.slv.fxd.jiophone.net/

I'm facing the exact same problem in R3.7 firmware. A technician even visited my home regarding this issue, but they were completely unaware of the update. They contacted their higher authorities, who informed them that this is a firmware update in which the two bands are merged together. When they were asked about the connection issues and the connection outages, they said it would be fixed. However, they did not clearly specify when it would be resolved or why it is happening. They simply said it will be fixed. I just want to get rid of this issue. Does anyone have a solution?

 

[Sivabhaskar]

Exactly, this is the problem, as it merges the bands, the devices keep on disconnecting, switching and go haywire.

Jio has been informing their engineers about the ONT firmware update the changes; especially the 2.4/5Ghz wifi bands merge.

Why jio is making these changes in fiber router also. This is simply downgrading.

Yep, this feels absolutely downgrading & unnecessary. Locking certain settings inside the router setup is one thing. For example, Airtel Broadband has grayed out even the DNS Server replacement boxes in their router (Model Nokia G-2425G-A) that we use.

But Jio Fiber's merging of the 2.4Ghz & 5Ghz bands into one confusing mess, which even connected devices aren't able to identify/differentiate properly and provide a continuous & seamless connection, appears to be a rather hastily thought out & poorly executed plan to me. Counterintuitive!

Thankfully (for now?! ), my Jio Fiber router is one of their oldest models (JC0500) that we got when they were field testing Jio Fiber in early 2019 at my parents' city (Salem). It appears to have a relatively older firmware (from October 2024) for now, with the dual bands intact. Here's to hoping that it stays the same way!

Our Airtel Modem (Nokia G-2425G-A):

The LAN page has grayed out, unchangeable settings.

Our Jio Modem (JC0500):

The Dashboard (Overview) page shows that the 2.4Ghz & 5Ghz bands are intact for now.

The Maintenance page shows the current firmware's version & date.

 

[Bapun]

Thankfully (for now?! ), my Jio Fiber router is one of their oldest models (JC0500) that we got when they were field testing Jio Fiber in early 2019 at my parents' city (Salem). It appears to have a relatively older firmware (from October 2024) for now, with the dual bands intact. Here's to hoping that it stays the same way!

Our Jio Modem (JC0500):

The Dashboard (Overview) page shows that the 2.4Ghz & 5Ghz bands are intact for now.

It's very surprising that your ancient ONT was not yet replaced from Jio end. They carried out an ONT replacement drive and replaced all old ONTs from early customers some time back I heard.

Your ONT may not get any further firmware updates. It's versioning also look different from rest of the current Jio ONTs.

I searched our forum and found a very old post from 2018 when one of the user received this ONT.

In case others want to see how the JioFiber JCO500 ONT looks like: