iCasework launches complaint redressal solution for Indian telcos
iCasework, the international case management system provider, has come out with a its complaint redressal solution for the Indian telecommunications market. The solution is called UsefulFeedback.
UsefulFeedback is useful for the telecom companies in the backdrop of TRAI’s (Telecom Regulatory Authority of India) direction to them that they must establish a complaint centre for the redressal of consumer complaints as well as a web-based complaint monitoring system to enable consumers to not only monitor the status of their complaint but also receive SMS notification of progress.
TRAI has also asked them to timely redress the consumers’ complaints and submit the details of these complaints to the regulator.
The solution automatically collates data and presents the information necessary for submission to the regulator and publication of details on company websites.
UsefulFeedback is an on-demand, web-based complaint redressal management system designed to enable Indian telecoms companies to improve their complaint redressal processes and comply with the Telecom Consumers Complaint Redressal Regulations 2012.
“UsefulFeedback! will help providers establish all the necessary processes and provide them with all the data they require to not only respond to complaints and appeals coherently and effectively, but also demonstrate compliance with the regulations”, said Hans Grefte, Product Development Director, UsefulFeedback.