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Major factor that has caused the employees to be less productive is job security which comes bundled with a government job which has encouraged the 'chalta hai' attitude of taking everything for granted, since they will get their fixed salary at the start of the month irrespective of performance.There are still some hardworking employees bro... It is not completely employees mistake every stake holder has their contribution for today's bsnl situation
Whereas in private companies there is performance linked incentives over and above the base salary and audits which can lead to job termination in case the productivity is not up to the mark.