My father was BSNL employee and served for 28years before retirement. In my childhood I used to visit exchange with my father , I had seen how hardworking and down to earth people at that time. But later after demise of my father , I went various BSNL office for official purpose and seen most of the exchanges are now haunted house , few employees are there and they are busy with playing cards and carrom. They came office , signed the register and went out for personal work, like no one is there to supervise, however as My father was an employee, I didn't face any issue by those employee but its quite common that common public will face issue due to unethical culture by them.
I have soft corner for BSNL and still using BSNL 3G sim and I want those golden days of BSNL must come back as I have seen how hardworking my father and his colleague was at that time.