Every time a new company launches a smartphone in India, one of the first questions invariably is about after-sales service. It is no different with the upcoming Google Pixel smartphones as well. According to a new report, Google is said to be tying up with HTC to offer after-sales service in India. The company will also piggyback on HTC’s retail network to sell its upcoming smartphones in the country. Google had reportedly enlisted HTC’s services to manufacture the Pixel smartphones, though the company never officially confirmed it. The partnership with HTC for after-sales service is probably the only official hint about who manufactured the device.
Google will reportedly use HTC’s network to offer after-sales service in 30 cities across India, and will also leverage over 1,000 retail outlets to sell its Pixel and Pixel XL smartphones in the country. “We have partnered with HTC India for after-sales service in 56 walk-in service centres in over 30 cities,” a Google spokesperson told ET. “Redington India is our national distributor for all channels in India.” The spokesperson also said that the company would have a toll-free customer care number to handle all customer queries. During the launch event, Google had revealed that its new Pixel smartphones would be available online via Flipkart, and offline via chains like Croma, Reliance Digital, Vijay Sales, Jumbo, and Sangeetha Mobiles among others. Pre-orders for the Pixel and Pixel XL smartphones are set to kick off tomorrow on Flipkart, and deliveries are expected to start by month-end.
With the Samsung Galaxy Note 7 unlikely to launch in India, Google’s Pixel and Pixel XL are the only real competitors to the Apple iPhone 7 and iPhone 7 Plus . Both companies will be looking at making the most of the upcoming festive season, and the ensuing shopping frenzy. It seems like a smart move by Google to leverage HTC’s retail and after-sales network that has been in the India for a long time now. It however remains to be seen if Google can have enough devices available in time to cater to the high demand during the festive season.
Google Pixel, Pixel XL price in India
Prices for the Pixel smartphone start from Rs 57,000 for the 32GB variant, and go up to Rs 66,000 for the 128GB. The Pixel XL, on the other hand, is priced at Rs 67,000 for the 32GB variant, and Rs 76,000 for the 128GB variant. Both smartphones will be available in two color variants — Quite Black, Very Silver. The Really Blue color variant is expected to be launched at a later date.
Google Pixel, Pixel XL specifications
The Google Pixel sports a 5-inch full HD (1920×1080 pixels) AMOLED display, while the Google Pixel XL sports a slightly larger 5.5-inch QHD (1440x2560pixels) AMOLED display. Both displays have a 2.5D curved glass on top and are protected by Corning Gorilla Glass 4. Just like Apple, Google has opted for a same set of specifications on both the Pixel smartphones. Apart from the size, the only difference though is the size of the battery — 2,770mAh on the Pixel, and 3,450mAh on Pixel XL. The battery on the Pixel is said to be good enough for up to 26 hours of talktime, and up to 19 days on standby mode. The battery on the Pixel XL, on the other hand, is said to be good enough for up to 32 hours of talktime and up to 23 days on standby mode.
Both devices are powered by Qualcomm’s Snapdragon 821 quad-core processor paired with 4GB of RAM. On the photography front, the smartphones are equipped with a 12.3-megapixel rear snapper with f/2.0 aperture, 1.55μm pixels, PDAF and laser auto-focus. The rear camera also supports 4K video recording. Up front, there is an 8-megapixel fixed-focus selfie camera with f/2.4 aperture and 1.4µm pixels.
The smartphones also feature a fingerprint scanner placed at the back, and IP53 certification that makes them resistant to water and dust to an extent. Connectivity options include 4G LTE support, USB Type-C port for charging and data transfer, Bluetooth 4.2, GPS, Wi-Fi 802.11ac and NFC.
On the software front, both smartphones run on Android Nougat 7.1 out-of-the-box wrapped under the Pixel UI. One of the highlights of the new smartphones is the built-in Google Assistant, which is the company’s take on Siri and Alexa. It is more capable than Google Now, and is more contextually aware about what’s happening on your smartphone. One can simply converse with the AI and ask questions like weather, distance from one place to the other, or route from source to destination, and more.
Google ties up with HTC to provide after-sales service for Pixel, Pixel XL smartphones in India: Report