Axis Bank is pathetic in every sense.
My first card with them was Buzz, some 4-5 years ago, started with a paltry limit of 30K. I also had an add-on card with it.
Approx 1.5 years later, got an offer to upgrade it to Flipkart, by then credit limit was 120K. Buzz card was subsequently auto-closed (received a message for the same).
Few months later, I randomly transacted with Buzz Add-on card, and to my surprise the transaction went through successfully. Tried the primary card, transaction declined (as it was already closed). I was having the Buzz ADD-ON only card with no records available in net/mobile banking.
In Oct'20 I applied for the newly launched Ace card, credit limit was 160K by then. For the first and only time the application process was smooth and that too approved only by calling them.
But Axis being Axis, they sent me Add-on Flipkart card along with Primary Ace card, while I applied (requested) for Ace Add-on. This Flipkart Add-on card couldn't be activated till now (2 years) with many attempts. Couldn't set the PIN in ATM as no DOB/Mobile number combinations (self and Add-on member) worked. Called customer care (chargeable call for 1 hour), but not resolved. This Add-on card was also having no presence in net/mobile banking.
In Aug'21, I applied for Select card. Representative visited my home, collected all the documents again including salary slips, bank statements. Card was approved but limit was shared with other 2 cards (Flipkart & Ace).
Agony didn't end there. There was an offer of zero joining fees for Select running. But I was charged Rs.3540 as joining fees. Also I was charged for the Flipkart Card annual fees of Rs.590 though I spent much more than required spend for fees waiver. After prolonged (2 months) heated arguments over phone/mails/twitter, both the fees were reversed.
My all efforts to raise the credit limit went in vain, stuck with the same limit for almost 3 years now. So finally I decided to close the costly Select card yesterday as I can't meet the spend criteria for annual fee waiver. The only use of this card to me was BMS BOGO offer, but for BOGO I've 5-6 other cards.