Sad News New Airtel Black (Fiber + IPTV) connection turned into a nightmare due to sales person mistake
- Thread starter TechXpert
- Start date
- Replies: Replies 32
- Views: Views 768
- Joined
- 3 Nov 2010
- Messages
- 28,988
- Solutions
- 17
- Reaction score
- 41,362
Firstly, many congratulations on getting the connection with the currently best available Airtel ONT.
To claim OTTs, follow these steps: On the app home screen, open sidebar, click on rewards & otts. Then navigate to claim otts & more.
Screenshot:
Ashok Varma
Contributor
- Joined
- 20 Sep 2018
- Messages
- 2,880
- Reaction score
- 3,333
Congrats bro , for OTTs go to Airtel thanks app, then claim benefits, select app and claim now.
, for OTTs go to Airtel thanks app, then claim benefits, select app and claim now.
Last edited:
ExactlyCongrats bro
I am not getting this page
Me getting another page when clicking claim benifits
This is what i am getting
Phoenix96
Contributor
- Joined
- 6 Nov 2024
- Messages
- 402
- Reaction score
- 426
Try logging out and clearing cache. Ultimate fix is uninstalling the app and reinstalling otherwise sadly raise a ticket.Exactly
I am not getting this page
Me getting another page when clicking claim benifits
This is what i am getting
Guys
Found the culprit
The installation guy ruined everything while giving connection
Sales person by mistake created 2 service request on behalf of my name.
So he said he will cancel one extra request
And afterwards he cancelled orginal service request where i did payment also
Orginal request
Duplicate request
So he cancelled original request by mistake and given me connection of fiber and iptv without track ( without service request) so thats why both fiber and iptv not considered as black service request and considered as seperately taken requests
So now i need to add both existing connections as black plan to claim xstream and hotstar benifits but my current service request is still in progress and not closed so i am unable to login on airtel black website also so until my previous request is marked as complete i am stuck with using fiber and iptv as seperate services
Found the culprit
The installation guy ruined everything while giving connection
Sales person by mistake created 2 service request on behalf of my name.
So he said he will cancel one extra request
And afterwards he cancelled orginal service request where i did payment also
Orginal request
Duplicate request
So he cancelled original request by mistake and given me connection of fiber and iptv without track ( without service request) so thats why both fiber and iptv not considered as black service request and considered as seperately taken requests
So now i need to add both existing connections as black plan to claim xstream and hotstar benifits but my current service request is still in progress and not closed so i am unable to login on airtel black website also
so until my previous request is marked as complete i am stuck with using fiber and iptv as seperate services
Last edited:
Phoenix96
Contributor
- Joined
- 6 Nov 2024
- Messages
- 402
- Reaction score
- 426
To be honest these installation guys know only money/ payment thats it. Bunch of morons. If you are lucky today only u will get access otherwise you will be stuck w/o benefits for atleast a day or two.Guys
Found the culprit
The installation guy ruined everything while giving connection
Sales person by mistake created 2 service request on behalf of my name.
So he said he will cancel one extra request
And afterwards he cancelled orginal service request where i did payment also
Orginal request
Duplicate request
So he cancelled original request by mistake and given me connection of fiber and iptv without track ( without service request) so thats why both fiber and iptv not considered as black service request and considered as seperately taken requests
So now i need to add both existing connections as black plan to claim xstream and hotstar benifits but my current service request is still in progress and not closed so i am unable to login on airtel black website also
Thanks to you bro @BapunFirstly, many congratulations on getting the connection with the currently best available Airtel ONT.
To claim OTTs, follow these steps: On the app home screen, open sidebar, click on rewards & otts. Then navigate to claim otts & more.
Screenshot:
I specially asked for this ONT after your review on this forum.
Yeah u r right
Both sales person and installation engineer are morons
First of all sales person created 2 requests and installation guy cancelled original service request of my payment.
Luckily they provided enough balance in both services
2000 rs in iptv account and 1480 rs in fibre account
While i just paid 2500 rs in advance
@Bapun how many dth balance they provided you in your IPTV account? For me they given 2000 rs balance and expire day is in September 2025Rs. 413
From Airtel Thanks app, IPTV section:
