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I don't see any such option with Moto. Both SA and NSA are enabled by default. The only explanation for Airtel users not getting the 5G network after the OTA is that even though they are in a 5G city, the towers close to their house may not have been upgraded to 5G yet. The network coverage is rather patchy across the city, once they move about with the phone they may latch on to it intermittently.I remember there was something called network mode in OnePlus, when set to default, it was not able to latch on to Airtel 5G. It worked after changing it to "both SA and NSA" option