Seeking Help Airtel Black (FTTH + IPTV) unbundling related queries

[Digital Mastermind]

Hi guys

If someone has paid Rs 2500 (₹699) for a new Airtel Black (FTTH + IPTV) and then if IPTV installation is not feasible or if he doesn’t want to continue with IPTV, can the person switch back to only ₹499 plan ???

What happens to the advance paid, will it get adjusted to the new plan ? And will they take away the STB

 

[Digital Mastermind]

This is like they launching new product in a hurry without formulating proper rules and SOPs.

They have to clearly specify if IPTV can be disconnected and if a consumer can only continue with Fiber, and if so what happens to the IPTV box. ?

And if again say after a few months or a year he once again wants to opt for IPTV, then will they again give a new box to link with same existing fiber connection?

Probable customers are left In a mystery as CC themselves are clueless and store people also give different version. No one knows what the actual version is.

 

[Ashok Varma]

This is like they launching new product in a hurry without formulating proper rules and SOPs.

They have to clearly specify if IPTV can be disconnected and if a consumer can only continue with Fiber, and if so what happens to the IPTV box. ?

And if again say after a few months or a year he once again wants to opt for IPTV, then will they again give a new box to link with same existing fiber connection?

Probable customers are left In a mystery as CC themselves are clueless and store people also give different version. No one knows what the actual version is.

Now iptv soft launch happened, waiting for commercial launch, I don't think unbundle of iptv allowed in fiber black plan like DTH unbundle.

 

[Digital Mastermind]

Now iptv soft launch happened, waiting for commercial launch, I don't think unbundle of iptv allowed in fiber black plan like DTH unbundle.

Yes I guess it’s better to wait until the commercial launch happens and things fall in place.

I don’t want to go by what CC says and take it as the truth for now.