Seeking Help Anyone using JioFiber 398 plan? If so, then please inform whether it is possible to downgrade the plan to 198 from MyJio/CC

Debjit Pal · 1 Feb 2025

I want a new 10 Mbps connection without any STB (OTT/channel benefits) for my indoor CCTV which used to cost Rs. 198 monthly at launch (backup plan) but is discontinued. Only 398 (198 + 200 OTT add-on) is available for new booking. So I thought if it is possible to book new connection of Rs. 398 and downgrade to Rs. 198 afterwards. If anyone is using Rs. 398 plan please check and inform, it would be of much help. Thank you

Zuke · Tuesday at 8:05 PM

Nope, you cannot shift from OTT plan to non-OTT plan. And the ₹198 plan also doesn't exist anymore.

Bapun · Tuesday at 8:10 PM

Zuke said:
Nope, you cannot shift from OTT plan to non-OTT plan.

Does it apply to all the internet + STB plans now or it is back-up plan specific policy?

In the past, on JioFiber, it was possible to detach STB from account and make it internet only connection.

Zuke · Tuesday at 8:13 PM

Bapun said:
Does it apply to all the internet + STB plans now or it is back-up plan specific policy?

In the past, on JioFiber, it was possible to detach STB from account and make it internet only connection.

Seems to be on every plan. A friend of mine couldn't switch back to ₹399 (30 Mbps w/o OTT) plan after switching to ₹599 OTT plan.

SATFAN · Tuesday at 8:19 PM

Bapun said:
Does it apply to all the internet + STB plans now or it is back-up plan specific policy?

In the past, on JioFiber, it was possible to detach STB from account and make it internet only connection.

Bro, as you replied got reply from JioFiber customer care that we can move to Non OTT Plan. But if you want to move again to OTT Plans then have to pay Rs.1000.

Zuke · Tuesday at 8:21 PM

SATFAN said:
Bro, as you replied got reply from JioFiber customer care that we can move to Non OTT Plan.

Another selective customer thing or what

Friend was denied saying he can't switch and here they are still taking STB back.

SATFAN · Tuesday at 8:22 PM

Ask him to send mail to cc bro...
But tell him don't specify my screenshot as proof

Zuke · Tuesday at 8:25 PM

SATFAN said:
Ask him to send mail to cc bro...
But tell him don't specify my screenshot as proof

Okay, let see.

Edit - My fault. It seems he was told that he have to return the STB and then he can switch to ₹399 plan. Though, ₹198 plan is still not available.

bk~ · Tuesday at 11:04 PM

A year back, I also tried to move from an OTT plan to a non-OTT plan, but customer care told me it was not possible and asked me to disconnect the connection and get a new one with a non-OTT plan. I had to go this way.