I request that you never relocate the Jio Air Fiber connection. The relocation process is a total scam.
1. They will not relocate the same devices or connection.
2. They will close the old connection and ask you to purchase a new connection, and the validity of the old connection is given in a voucher after 90 days.
3. If you go for relocation, the app will ask you to pay ₹1000. After that, there will be KYC and the remaining amount for the plan. Once you pay, they will by default take a request for Jio Air Fiber Max; however, most locations do not have Air Fiber Max devices, and Jio engineers are also not trained for installation—except in metro cities like Mumbai and Delhi.
4. The ₹1000 is a non-refundable amount, which will only be used for a new connection, not for anything else.
I have requested a relocation, which has been my biggest mistake. I am living in Valsad, Gujarat, and since this is not a metro city, they don’t have the devices. Engineers are asking for payment again, but for ₹1000, I either have to forget about it or wait 15 days to submit a new request.
I have been using Jio Air Fiber for the last year and had never faced any issues, but for the last 15 days, I have been completely frustrated.
**Pro tip for all users**: If there is a 5G tower and good range inside your home, and you want to relocate, simply remove the device from the top and install it yourself. Don’t call support or anyone.
) for my S23. I'm struggling to get familiarized with the change, and in between found the network reception is really poor with my phone. My provider is Airtel. The phone was examined by Support and they are saying it's all good.
