Why does your 'customer score' Mean to you?

[ssparikshya]

MUMBAI: If you are a high-paying telecom user, you could be getting preferential treatment on your network. Your wait for a call centre representative could be lower than others, your call drops could be fewer, and your bandwidth could be better than the person sitting next to you on the train who may be an average-paying customer!

This is all part of the data mining and business intelligence that almost all telecom companies including Bharti Airtel, Vodafone India and Idea Cellular are using, industry experts say.

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[NinadG]

If network capacity & resources are available then customer score should be used minimally to allocate resources. Otherwise it will affect customer satisfaction & he may not be willing to use that particular network. Then people will use multilple service providers to get services that they require.