Seeking Help Tata Cliq & Tata Cliqsurance fraud

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I purchased an Android Smart TV in March 2022 with a 1-year manufacturer warranty and an additional 2-year extended warranty from Tata Cliqsurance.

Recently, my TV started showing dark circle spots. When I reached out to TataCliq, they directed me to the Cliqsurance team, stating that they handle post-purchase claims. However, when I contacted Cliqsurance, they couldn’t find my details in their database, rejected my claim, and asked me to check with TataCliq, claiming they never received the source information.

I have tried resolving this through multiple support calls, including conference calls and emails, but nothing has worked. With only 10 days left before my warranty expires—and considering I first contacted them on January 20th—what should I do next?

 

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Should I register and complaint under
1. Cyber crime fraud or
2. IRDAI website or
3. Cioins.co.in

Or any other alternative way, suggestions please.

 

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Finally I won the case and I have been refunded with full amount minus 3 years depreciation at 10% for my TV to get repaired.

It took approximately 60 days of continuous followups..

The complaint got active only after registering a complaint in National Consumer Helpline.