Discussion Share your BigBasket experiences here

[Prithi Deb]

Ordered groceries from BigBasket for the first time. Delivery slot was 07:00 AM to 10:00 AM today. But they canceled it without any prior notice and rescheduled it to the next day between 06:00 AM to 10:00 PM. They don't even have the common sense to understand that I selected that particular day and time slot because I needed it at that time or I am available at that time. I might not need it the next day. I ordered it on "Sunday" for a reason. And they don't even have the basic sense to allow users to choose the rescheduled time slot. It would have been fine if they informed me the previous day that they won't be able to fulfill the order. Then I would have gone to the market next morning for shopping. But they gave the cancellation notification just few minutes before the end of the time slot. Now if I go to the market, I will get only leftover stuff.
There was no consistency in the reason for cancelation either. On email they said that it was canceled by user (which I obviously did not). But on app it says that it was canceled due to operational issues.
I also used the "BBNEW" code for getting ₹100 off on first order. That too got wasted now. I will be sticking to Flipkart Grocery from now onwards.

 

[Siva]

Not sure about the regular bigbasket app, but never faced any issues with bbdaily. If there's any issue with the delivery, they issue refund, no questions asked.

 

[Rushil]

I've been using Big Basket for over two years now, and my experience has been excellent. They always deliver within the selected time slot, and if there's a missing item or issue with a product, they provide an instant refund.

 

[rohitvatsa]

I am a BB user for over 9 years now and even though the services have deteriorated a bit since Tata acquisition and extreme competition,it is still best platform for vegetables and groceries.It is still customer friendly with items getting returned without asking questions and no issues with cancellation.

 

[ROHITrj07]

Sorry for little off topic. @Prithi Deb bro you can use jiomart they have recently started hyperlocal delivery under 1 hour delivery and Vishal mega Mart also deliveres in 2 hour you can schedule it too here.

 

[Prithi Deb]

Sorry for little off topic. @Prithi Deb bro you can use jiomart they have recently started hyperlocal delivery under 1 hour delivery and Vishal mega Mart also deliveres in 2 hour you can schedule it too here.

Okay. I'll check out Vishal Mega Mart.
For some weird reason JioMart doesn't have branded products on my pincode. For example, instead of Maggi noodles there will be some generic local noodles.

 

[Prithi Deb]

I know majority of people have had positive experience with Big Basket. That's why I decided to order. But since I had a bad experience on my first order itself, I won't be able to order again due to family pressure alone. Due to today's cancelation, I had to hear a lot from my family. And will be continuing to hear the same in the future as well whenever this topic comes up.

 

[Prithi Deb]

Update on the refund:

They refunded the amount to BB Wallet even though I explicitly mentioned to refund it to the source.

 

[iDJ]

They might have cancelled to not honour that first order discount.