Service down from more than 6 hours

[Aayush Aggarwal]

Internet service down here for me in Delhi for more than 6 hours now. Issue has not resolved till now. Red light continuously blinking on the router.

Very pathetic customer service
The guys only provide tailor made replies. Either they don't have any knowledge or the whole Jio team is being trained to make such worst and useless replies to their worthy customers.
The internet was down for 1 hour from around 2 PM today, so I made the call to them at 3 PM and was told to wait for 3-4 hours because of some problem and they are fixing it and it will take them maximum 4 hours to fix the issue. After waiting for 5 hours, I called them back and again the same tailor made reply to wait for another 3-4 hours. I asked the guy, "Now what will be the resolution if it is not restored within another 4 hours?"
Guess what he replied, "you need to call us again."

Utter nonsense

Shows how serious they are when it comes to deal with their customers.


Finally found these articles ----
- JioFiber not working in many parts of India; Jio working to fix the issue
- Jio Fiber Broadband Down, Unable to Work From Home, Users Complain

 

[d5aqoep]

Wow even MTNL has never had more than 2 hrs downtime due to server issues.

 

[Aayush Aggarwal]

Service restored now at around 10:30 PM

 

[SPANDAN]

There was some cable cut issue inside sea in Mumbai.

 

[Aayush Aggarwal]

There was some cable cut issue inside sea in Mumbai.

Oh I see