Discussion Massive disruption in SMS services causes trouble receiving OTPs today

12 Mar 2018
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Several users are facing issues in receiving one-time passwords (OTP) through SMS today from banks, e-commerce and other companies due to a massive disruption in SMS services. This is an industry-wide issue affecting everything from CoWIN registration OTPs, bank OTPs for debit card transactions, and even systems like two-factor authentication OTPs to log into accounts online. Although the telecom operators have not made official statements about it, industry sources said that this is due to new SMS regulations. These regulations were set up to control SMS fraud, but it appears to have also caused a number of problems in the process.

OTP Troubles? Here's Why You May Not Be Receiving SMS Messages Today
A new piece of technology meant to scrub text messages caused severe problems for digital payments on Monday, with banks and financial technology firms reporting transaction failures due to delays in receiving one-time passwords.

Even as banks and digital payments companies are trying to circumvent issues in delivery of time-critical OTPs to approve transactions, customers and services dependent on OTPs have complained about delayed responses and failed payments.

Digital Payments Face Hiccup As SMS Scrubbing Delays OTP Deliveries
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