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I guess this deserve a thread of it's own. A man traveling in Hemkunt Express was beaten up on camera for complaining about overcharges of pantry items. He was asked to get down of his compartment. After refusing to get down. Pantry manager got up beat up and scratched the guy. I am pretty sure Indian Railways will sack the guy and ban the contractor. The contractor will again outsource his contract to someone and continue doing this. How come this kind of things frequently happen? How do they hire people out of thin air? Recently youtuber Mohit's phone almost got snatched by some alleged train worker. Where is the accountability? After overcrowding and accidents which is understandable because of high population and high toll on tracks. Passengers getting beaten up for valid complaint is a new low for Indian Railways.