Discussion Jio Postpaid Security Deposit Refund Experience

[venky]

Using this platform to share my Jio Postpaid Security deposit refund experience:

I have been with Jio Postpaid since postpaid Launch, and recently ported to Airtel due to service issue. I called up Customer care for the processing of security Deposit refund and they told that it is an automated process and will be completed by 20 days. According to the agent, after 20 days I will be getting a link where I need to update the Bank Account details. Once done, refund will be processed in 10 days. I waited for 25 days, called up and they told it is automated process, so should be receiving the link.

Nothing happened, and rang them again after few days, got the same reply. I then kept quiet for 2 months, and today sent an email asking for status, and further escalation. Within 4 hours I got the Link and updated the bank details. Refund is supposed to be processed in 10 days, which I still need to see.

Just wondering how much money these people will be earning by customers not doing the follow-up for Security deposit.

I urge we should be doing the follow up and get our money back. If any of our friends who has a the experience please share.

 

[TheAndroidFreak]

Never trust Jio for top notch customer care.

Right now Vi is best followed by Airtel followed by Jio. But if you have Airtel black, I mean if you have postpaid plus FTTH together, then Airtel goes ahead in terms of customer service. Airtel doesn't serve their customers well whose revenue is under 1000INR. 499(Mobile)+100Mbps FTTH plan and you are good to go with Airtel customer service.

 

[honey95]

Never trust Jio for top notch customer care.

Right now Vi is best followed by Airtel followed by Jio. But if you have Airtel black, I mean if you have postpaid plus FTTH together, then Airtel goes ahead in terms of customer service. Airtel doesn't serve their customers well whose revenue is under 1000INR. 499(Mobile)+100Mbps FTTH plan and you are good to go with Airtel customer service.

Very true, As a old jio postpaid user, jio will never provide your security deposit after you call them to disconnected connected. They said send your bank details with this link in 24 hours in your phone or email. If you don't have verified email id, you didn't get any security fee.

 

[maniotf]

@venky I too had similar experience. I waited 2 days for the link, it did not arrive. So did a bit of searching, and, here I got the link from official Jio website - Jio E Refund | Claim your Refund Online. Got the refund in 10 days. Same link can be used for JioFiber refunds also.

 

[TheAndroidFreak]

Very true, As a old jio postpaid user, jio will never provide your security deposit after you call them to disconnected connected. They said send your bank details with this link in 24 hours in your phone or email. If you don't have verified email id, you didn't get any security fee.

This is nonsense stuff from Jio.

 

[venky]

@venky I too had similar experience. I waited 2 days for the link, it did not arrive. So did a bit of searching, and, here I got the link from official Jio website - Jio E Refund | Claim your Refund Online. Got the refund in 10 days. Same link can be used for JioFiber refunds also.

A quick question. Was your security deposit amount shows as -ve?

 

[maniotf]

this was last year, do not remember much. Checked old emails, it had positive amount.
They may have recently changed the convention, to show it as negative (amount THEY need to pay).

 

[venky]

I got an intimation that the process has started.