Seeking Help Jio Fiber Ping Loss during download/upload

[devops]

Hi,

I’ve been using a Jio Fiber connection, and while it generally works well, I’ve noticed a recurring issue during long downloads or uploads (over 30 minutes). After some time, the default gateway starts showing high packet loss, and within a couple of minutes, there’s no usable bandwidth—although the Jio Fiber router light remains green and stable.

A Jio Fiber technician visited today and, after three reboots and a reset, said there’s no problem with the line or the router.

What should I do next? Is this a common issue with Jio Fiber?
If yes, then after 2nd Aug i will move with another isp or airtel fiber.

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[Skye]

During downloads, it is common in JioFiber to have high ping, even to the internet gateway IP address. However, it should not be happening after the download is completed. No issues while uploads here though.

You can avoid it by limiting your download speed to ~80% of your plan speed. Or by using a third party router and relying on its QoS.

If it bothers you, definitely switch to another ISP.

 

[devops]

thanks @Skye