Seeking Help How to ask Airtel for a router replacement?

[whoisthis]

As posted earlier, I got a new fibre connection yesterday & was given a Gx router. I had good experience with signal, speed etc with a ZTE F670L from another connection but the Gx/Genexis router is garbage in all terms & totally unusable.

I want to change it but not sure how to. I've contacted the installation guy but he said that Gx is all they have in stock & they've not received ZTE stock in over a year. I don't know if anything better than ZTE exists but that's what I'm aiming for, for now.

Can someone help me resolve this if you've similar experience?
1. Which brand is good to ask for a replacement? ZTE or any other?
2. Whom to contact, how to contact & what to say to get a replacement?

I don't plan on using bridge mode with my router or any serious custom settings (unless it's the last resort) other than having multiple SSIDs.

 

[Esmail]

I have the Nokia G-2425G-A router which Airtel installed 3 years back and it works pretty well. It has good range and speed.

 

[Bapun]

If you have got a crappy ONT from your ISP, it is advisable to use your own router. This has consistently resolved issues for me.

Expecting the ISP to replace the ONT is wishful thinking. It's purely luck if you receive a good one. If you're fortunate, great! Otherwise, using your own router is the recommended solution.

 

[whoisthis]

If you have got a crappy ONT from your ISP, it is advisable to use your own router. This has consistently resolved issues for me.

Expecting the ISP to replace the ONT is wishful thinking. It's purely luck if you receive a good one. If you're fortunate, great! Otherwise, using your own router is the recommended solution.

Felt like trying my luck like this bro

R

Good News Installed New Airtel Fiber Connection

22 Feb 2022

Installed new Airtel fiber connection, earlier received GX model router but getting low speed problem so placed request for replacement now recieved ZTE Model, opted for 40 mbps plan paid 6 month advance rental to waive of installation charges, getting 45 - 50mbps speed on 5ghz band but getting 25-30 mbps speed on 2.4 ghz band

ZTE MODEL

Earlier recieved GX Model - Made in India Model, GX model has 2 LAN ports as compared to ZTE which has 4 LAN ports, I personally didn't like the Hardware quality of GX model also the range of network is quite less...

• rahul1117kumar
• Replies: 29
• Forum: Airtel Xstream Fiber

• 

 

[whoisthis]

@Bapun @Esmail

Sent an email to Airtel & also called my local guy, they somehow managed a ZTE router within 5 days. It's used just a tiny bit but still works amazing.

All good now.