This is a big scam. It happened in 2023. I ordered a TWS with open box. It was not connecting so I asked for replacement. Than I found out it was not open box. The delivery guy insisted on keeping it. I refused. He said if something happened. He has my back. After opening the package I realised that the charging case was broken. After calling customer service. They raised a ticket. Thankfully, same delivery guy came for pickup and he was helpful. My question to Flipkart is why doesn't replacement comes in open box. Why make customer go through this trauma?