Discussion Facing JioFiber Router Status Error for 6+ Months – No Fix Yet

[SID08]

In my case when I got new airfiber connection installed I am getting error of low video quality detected in stb and error of airfiber router status so i raised ticket for same, engineer came and solved router status issue by making new connecter but stb low video quality error was not getting solved so engineer called THD From THD End It was not solving so engineer called area distributor head I talked with him he said he is raising request of stb chnge and change immediately but still same error coming so No Solution Of These Such kind of errors , Sometimes Erros comes and goes

 

[Skye]

Yes. The issue is limited to some routers which are not getting properly connected to ACS to get the required configuration.

Funny thing is... I am not even using their ONT but it looks fine on my end.

 

[raj17]

Yes. The issue is limited to some routers which are not getting properly connected to ACS to get the required configuration.

So, should I just tell them I’m getting this error, or should I explain it like it’s a serious issue so they take quick action?

 

[raj17]

Funny thing is... I am not even using their ONT but it looks fine on my end.

Bro i think you are using on bridge mode

 

[Bapun]

So, should I just tell them I’m getting this error, or should I explain it like it’s a serious issue so they take quick action?

Jio customer care doesn't understand anything technical. Neither they have a customer-facing technical team unlike Airtel. So keep it as simple as you can and get an engineer visit scheduled. Once engineer visits, show him the issue from your smartphone.

 

[Skye]

Bro i think you are using on bridge mode

XZ000-G3 V2 ONT + my own router. Not using Jio's router at all.

 

[Msingh]

Put termination request, that might get you required help

 

[AftabIN]

ARCNTF1_JCOW411_R3.10
Router model with this firmware is not showing this type of error in diagnostic section.

 

[Bapun]

ARCNTF1_JCOW411_R3.10
Router model with this firmware is not showing this type of error in diagnostic section.

I don't understand why they are not updating firmware on their most widely provided ONT - JCOW414

This ONT model is still running on R2.57 firmware which doesn't support the updated diagnostics option in MyJio app.

 

[raj17]

I don't understand why they are not updating firmware on their most widely provided ONT - JCOW414

This ONT model is still running on R2.57 firmware which doesn't support the updated diagnostics option in MyJio app.

Bro, don't even think about updating, cause who knows on the new update they might lock more features. Have you seen one person said their router (new model) won't show basic features which are available on our routers?