i agree on itI am wandering what exactly is the reason behind the existence of BSNL now?! They are supposed to revolutionize internet in India by providing cheap and fast internet to masses. While they are doing something else. Even in metro cities, they have high priced package with low benefits. Even before 2016, they used charge 200 per GB with unstable, slow connection. No use being a Public sector. Waste of tax money!
right now most of the customer support of BSNL is managed by third party/franchise
they take their own time in resolving customer issues
BSNL has tough competiton to survive with competitors like ACT, AIRTEL and so on
Unless and until there is good after sales services or support for fibernet and speed consistency, i dont think it would be good idea to opt for BSNL Services