After complaints, Telecom Ministry issues notices to BSNL, MTNL over service quality


2 Oct 2015
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The Telecom Ministry has issued notices to
state-owned BSNL, MTNL and India Post
after Union Minister Ravi Shankar Prasad
personally took note of citizen complaints
over service quality on social media since
July. Prasad, who has over 4.65 lakh
followers on Facebook , received the
complaints relating to the three
departments under his ministry.
“Till date, 102 notices have been issued to
departments under this ministry and 64
have been resolved. BSNL now has an
official page on Facebook to connect with
people,” an official said.
The Minister has asked BSNL and other
concerns to use the social media,
following which it held a workshop for
officers in-charge of public grievance
redressal in each telecom circle. On top of
that, BSNL has appointed an agency to
look into issues raised by subscribers on
social media sites.
When contacted, BSNL CMD Anupam
Shrivastava confirmed that the complaint
monitoring mechanism on social media is
already up and running. “We have started
training our officers to handle complaint
on social media following the minister
flagging the issue. Whenever we get
complaint on our Facebook page, we start
forwarding it to the customer care
department, which then reaches out to the
aggrieved customer,” he added.
BSNL reported operating profit after a
long time and within 18 months of the
new government coming to power. As part
of its efforts to step up, BSNL has
outsourced its call centre activity to a
leading agency that handles similar
assignments for leading telecom operators.
“Since we are deploying new equipment,
our capacity to handle more customers is
increasing. That is why we launched free
night calling service as we can handle
large traffic now. We have most
widespread network in the country which
we are rapidly improving,” Shrivastava
According to TRAI rules, consumers can
register their complaints by calling up the
customer care or shooting off an e-mail to
the telecom operator.
Source: After complaints, Telecom Ministry issues notice to BSNL, MTNL over service quality | Latest Tech News, Video & Photo Reviews at BGR India
To get that much speed Google needs to take over BSNL [emoji1]
what about the biggest of all quality issues -- "CORRUPTION" ??? Linemen taking bribes from pvt companies to create issues, not attending complaints, management not able to control as these linemen are part of some union groups which can create trouble. At least top level corruption (minister with illegal exchange at home) is gone. But apart from that lots of crap needs to be cleaned. When will BSNL fire 50% of its good for nothing staff and give their salary as "cash back" to the tax payers? Companies like BSNL are just a farce in the name of social service. Just to provide a few hundred jobs, they ruin the entire company. Rather, they should contract operations to third party ops and save taxpayer money. Real jobs (not lazy asses gossipping and sleeping in office) can be created via the third parties.
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