I was having random internet disconnections with Airtel Xstream Fiber at my parents' place in Pune for about a month. We'd been with them for over three years, but suddenly the internet would drop for 10-15 seconds frequently, which was a huge pain.
I've always used my own TP-Link Archer AX10 router in bridge mode with their ONT, so it wasn't a router issue. The logs clearly showed PPPoE disconnections. Airtel's technician was useless, blaming my setup and even asking me to "record" the issue – as if I had time for that! I was so frustrated with their terrible customer service that I decided to switch providers.
I went with Tata Play Fiber (TPF), who've been serving our building for ages. They gave me a 15% discount on their 200 Mbps quarterly plan, plus some OTT apps I probably won't use. Installation was super quick, done in about half an hour after payment (₹3186).
Right off the bat, the internet feels noticeably faster than Airtel. I had a similar experience in Bangalore, switching from Airtel to ACT – it was a huge improvement.
Tata Play Fiber seems like much better value so far. They were quick, and the technician even helped me set up bridge mode on their Nokia ONT for my router and gave me his direct number for support. My neighbors have had good experiences with them, so I'm hoping for good reliability. I'll post a longer-term review later.
Honestly, Airtel's service and support have gone downhill. The internet feels slow, and their staff seem unable to fix problems. Reliable internet is essential these days, and companies need to invest in better training and staffing to handle issues effectively.
I've always used my own TP-Link Archer AX10 router in bridge mode with their ONT, so it wasn't a router issue. The logs clearly showed PPPoE disconnections. Airtel's technician was useless, blaming my setup and even asking me to "record" the issue – as if I had time for that! I was so frustrated with their terrible customer service that I decided to switch providers.
I went with Tata Play Fiber (TPF), who've been serving our building for ages. They gave me a 15% discount on their 200 Mbps quarterly plan, plus some OTT apps I probably won't use. Installation was super quick, done in about half an hour after payment (₹3186).
Right off the bat, the internet feels noticeably faster than Airtel. I had a similar experience in Bangalore, switching from Airtel to ACT – it was a huge improvement.
Tata Play Fiber seems like much better value so far. They were quick, and the technician even helped me set up bridge mode on their Nokia ONT for my router and gave me his direct number for support. My neighbors have had good experiences with them, so I'm hoping for good reliability. I'll post a longer-term review later.
Honestly, Airtel's service and support have gone downhill. The internet feels slow, and their staff seem unable to fix problems. Reliable internet is essential these days, and companies need to invest in better training and staffing to handle issues effectively.
