TRAI releases the revised Standards of Quality of Service for Access and Broadband Service

[Bapun]

TRAI releases the revised Standards of Quality of Service for Access and Broadband Service

TRAI releases the revised Standards of Quality of Service for Access and Broadband Service

https://www.trai.gov.in/sites/default/files/PR_No.47of2024.pdf

https://www.trai.gov.in/sites/default/files/Regulation_02082024_0.pdf

 

[Bapun]

Telecom operators will have to compensate subscribers in case of service outages for more than 24 hours at a district level under the new quality of service rules issued by the sector regulator Trai on Friday.

In case of a network outage in a district, telecom operators will need to provide a rebate on rent for postpaid customers and extend the validity of connection for pre-paid customers as per the new rules.

Trai mandates telcos to compensate users for outages, raise penal amount