Today I disconnected my Airtel Black (wifi + dth) because of worst service

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chandu1192

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dino29 said:
Buddy based on my experience and those of my friends or relatives, Airtel XStream Broadband / Wi Fi has excellent uptime and have never faced any issue .... Also speed and overall service quality is super good
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Today I disconnected my airtel black ( wifi + dth ) because of worst service.
Wifi is not working since Sunday.I have raised request promised to resolve by evening but request postponed to today without any notice.I called customer care told to resolve by yesterday evening but no response.Today morning one of the technician called and told they will come today.Again after I recieved message saying service request was postponed to 5th without any prior intimation. What should we do I disconnected the service and within 2 hrs I got act fiber connection.
Same thing happened to my relative which I referred for connection.
Below are the proofs

Hi, your service request 11004909816 has been assigned to engineer ASHOK POBAKULA. He will contact you on 01-Dec-2024 between 05:00 PM - 06:00 PM. To reschedule as per your availability click http://u.airtel.in/iEbRSeoJCEyP. To track

Hi, your service request 11004909816 has been assigned to engineer Marla delli prasad . He will contact you on 03-Dec-2024 between 12:00 PM - 01:00 PM. To reschedule as per your availability click http://u.airtel.in/iEbRSeoJCEyP.

Hi, your service request 11004909816 has been assigned to engineer Marla delli prasad . He will contact you on 05-Dec-2024 between 09:00 AM - 10:00 AM. To reschedule as per your availability click http://u.airtel.in/iEbRSeoJCEyP.

When we try to reschedule to see the request it comes like this always
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Who ever wants to take airtel think before once the issue comes no one will respond u have to go behind them. They will reschedule the requests without any prior information.

Service becomes worse day by day
 
Hi friends kindly help me in disconnecting my airfiber.Iam unable to find solution.If u call customer care they will tell to wait till they connect to disconnection team.They will make u wait till 10 to 15 minute saying they are busy and told they will arrange call back which is a lie. I think it's a big scam from company as they can charge customer if they don't disconnect
 
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