rahul1117kumar
Member
- Joined
- 21 Jun 2013
- Messages
- 10,365
- Reaction score
- 11,058
Telenor India on Wednesday tied up with analytics solutions company, Teradata , to improve user experience and overall efficiency for its customers. The new solution will target three main business areas comprising customer, retail and infrastructure.
The platform will enable the company to create an ecosystem which offers a single point of access to near-real-time information. The solution claims to be delivering a ten-fold increase in market-norm performance for re-rating bill plans and 99.99% reporting accuracy.
The company in a statement said that it was looking to utilize analytics effectively to enhance operational and cost efficiency, lower call center costs, reduce churn and offer better incentives for retailers.
“This strategic collaboration between Telenor and Teradata is already delivering the flexibility and capacity needed to manage our next level of business growth as well as provide an enriched user experience using data and analytics. With the implementation of the new Teradata solution, Telenor will be able to achieve its ambition of becoming the preferred partner in our customer’s digital lifestyle in India. Additionally, Teradata Active Systems Management offers us real-time data analytics that will allow us to prioritize queries, segment customer needs and load data in a timely manner,” said Tanveer Mohammad, Chief Operating Officer, Telenor India.
The telco’s focusing on to managing its increasing data traffic and at the same time delivering a seamless financial reporting structure.
Telenor: Telenor India ties up with Teradata’s analytics platform to enhance user experience - ET Telecom
The platform will enable the company to create an ecosystem which offers a single point of access to near-real-time information. The solution claims to be delivering a ten-fold increase in market-norm performance for re-rating bill plans and 99.99% reporting accuracy.
The company in a statement said that it was looking to utilize analytics effectively to enhance operational and cost efficiency, lower call center costs, reduce churn and offer better incentives for retailers.
“This strategic collaboration between Telenor and Teradata is already delivering the flexibility and capacity needed to manage our next level of business growth as well as provide an enriched user experience using data and analytics. With the implementation of the new Teradata solution, Telenor will be able to achieve its ambition of becoming the preferred partner in our customer’s digital lifestyle in India. Additionally, Teradata Active Systems Management offers us real-time data analytics that will allow us to prioritize queries, segment customer needs and load data in a timely manner,” said Tanveer Mohammad, Chief Operating Officer, Telenor India.
The telco’s focusing on to managing its increasing data traffic and at the same time delivering a seamless financial reporting structure.
Telenor: Telenor India ties up with Teradata’s analytics platform to enhance user experience - ET Telecom
