He also clarified that the RBI directive does not stop Paytm from onboarding new UPI customers, a channel which is a key customer acquisition funnel for the payments player. However, Sharma did not divulge the exact supervisory concerns that led RBI to issue the directive.
"RBI cannot be this illogical. Paytm is not a small-time bank, it is now a publicly-listed company," said Paytm’s founder and CEO Vijay Shekhar Sharma.