OnePlus 10 dropped in water

[sachin.melhotra]

I bought a brand new OnePlus 10 Pro 5G two months ago. My kid accidentally dropped the phone into a bucket of water and now its not working. Though the phone came with a one year warranty, the company warranty policy says this will not be covered in that. What can I do about this? Is my phone beyond repair now? Any advise?

 

[Sai Jai]

Yes official warranty doesn't cover accident drop in water but paid service will be available in OnePlus service centre as well as other private service centre

 

[Detective Conan]

https://www.oneplus.com/support/answer/detail/op5374

As per One plus support support answer - regarding phone getting dropped in significant water- they advice to contact after sales service - one plus service center for assistance . they have not mentioned service charge - may be depends on damage on mobile parts requiring repair . ask them to assess repair cost after checking they would tell the repair service charge if reasonable use same . if felt the repair cost asked it costly you could go for 3rd party repair service center.

Repair Pricing | OnePlus India

Learn about the spare parts charges for out-of-warranty phones.

www.oneplus.in

the above mentioned (out of warranty) one plus spare parts price mentioned in one plus site.

 

[gadgetgeek2921]

I bought a brand new OnePlus 10 Pro 5G two months ago. My kid accidentally dropped the phone into a bucket of water and now its not working. Though the phone came with a one year warranty, the company warranty policy says this will not be covered in that. What can I do about this? Is my phone beyond repair now? Any advise?

Hi, so sorry to hear that. These things are bound to happen with kids around. I have had a similar experience, but when I purchased my OnePlus 9T, I had also bought an add-on OnePlus Care which came with accidental damage protection plan. This turned out to be a saviour for me, else I would have had to buy a new phone and discard my OnePlus phone. For now, you can try taking it to a OnePlus repair centre and get it checked. But for future, please keep this in mind.