rahul1117kumar
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Mobile users are the worst hit in the punches that Reliance Jio and Airtel, Vodafone and Idea Cellular are throwing at each other.
Jio is blaming lack of points of interconnection (PoI) given to them while others defend what has been given as enough, even as consumers continue to experience bad quality of service (QoS).
On Sunday RJio alleged that PoIs from Airtel were, “less than one-fourth” of required capacity. Airtel retorted that is was enough for, “…much more than their present subscriber base and their demand for 10 million projected customers.”
A customer, who pays for the service however, should be least bothered what technical issues are getting in the way of good QoS. But the fact that the customer still continues to get bad QoS service reflects the inability of the Department of Telecommunications (DoT) and the Telecom Regulator’s ability to intervene. Both have publicly stated that it is a commercial issue, not a policy or regulatory one.
“Consumer should not be bothered about the technical issues (in receiving QoS)… but a level playing field should be ensured by the regulator,” says Bejon Mishra Consumer activist and Founder consumer online foundation.
Has RJio introduced the service premature, before thrashing out these issues or are they experiencing the pangs of entering a crowded telecom market? Did they test the handsets’ capabilities to meet technical issues involved in the PoI?
“There are technical testing that an operator has to do, for assured QoS, it takes a few days to a month, could be more,” says a senior official in Telecommunication Engineering Centre, a division of DoT.
RJio had announced a slew of arrangements with a number of handset makers. One hopes that they have been tested before the announcements were made. “That is basic for any telecom service, including inside buildings,” says N K Goyal, founder CMIE.
In-building solutions are critical for good QoS. Jio as the latest entrant had the advantage to introduce the technology. “But its undue dependence on PoIs is unlikely to resolve QoS, even if the PoI issue is resolved,” says the TEC official.
Meanwhile, Mobile Number Portability (MNP) is a relief provided to consumers under the law. One which no operator should and can block.
“Airtel has also been blocking the MNP facility,” claimed RJio. Refuted instantly by Airtel which said it does so for “thousands of customers every day from across operators, and the allegation of blocking 69 odd port out requests from Jio sounds rather flimsy.”
Mobile customers take the punches in RJio vs Rest of Industry brawl -The New Indian Express
Jio is blaming lack of points of interconnection (PoI) given to them while others defend what has been given as enough, even as consumers continue to experience bad quality of service (QoS).
On Sunday RJio alleged that PoIs from Airtel were, “less than one-fourth” of required capacity. Airtel retorted that is was enough for, “…much more than their present subscriber base and their demand for 10 million projected customers.”
A customer, who pays for the service however, should be least bothered what technical issues are getting in the way of good QoS. But the fact that the customer still continues to get bad QoS service reflects the inability of the Department of Telecommunications (DoT) and the Telecom Regulator’s ability to intervene. Both have publicly stated that it is a commercial issue, not a policy or regulatory one.
“Consumer should not be bothered about the technical issues (in receiving QoS)… but a level playing field should be ensured by the regulator,” says Bejon Mishra Consumer activist and Founder consumer online foundation.
Has RJio introduced the service premature, before thrashing out these issues or are they experiencing the pangs of entering a crowded telecom market? Did they test the handsets’ capabilities to meet technical issues involved in the PoI?
“There are technical testing that an operator has to do, for assured QoS, it takes a few days to a month, could be more,” says a senior official in Telecommunication Engineering Centre, a division of DoT.
RJio had announced a slew of arrangements with a number of handset makers. One hopes that they have been tested before the announcements were made. “That is basic for any telecom service, including inside buildings,” says N K Goyal, founder CMIE.
In-building solutions are critical for good QoS. Jio as the latest entrant had the advantage to introduce the technology. “But its undue dependence on PoIs is unlikely to resolve QoS, even if the PoI issue is resolved,” says the TEC official.
Meanwhile, Mobile Number Portability (MNP) is a relief provided to consumers under the law. One which no operator should and can block.
“Airtel has also been blocking the MNP facility,” claimed RJio. Refuted instantly by Airtel which said it does so for “thousands of customers every day from across operators, and the allegation of blocking 69 odd port out requests from Jio sounds rather flimsy.”
Mobile customers take the punches in RJio vs Rest of Industry brawl -The New Indian Express
