Jio rant: Jio has made it impossible to reach appellate authority!

[maniotf]

// RANT START

Context:
As a JioFiber customer, just ported to Jio mobile for "one-month free" offer which was displayed in the app.
Now on my first bill, I get:


NO OFFER APPLIED
Connection charges of about ₹ 85.
Complained to 198, the agent there said this is "port-in processing fee"
I have never heard about such a fee. This is plain stupidity on their part.

Also, you cannot complain to Appellate Authority because you do not have an active service request. Yeah there is no email ID either.
Only a contact form on their website. If you fill in that form, it goes to their regular email ID.

I have been asking clarification from them for past 3 days, and, out of the blue, "Jio Fiber" team responds out of nowhere, telling me to go to Mobility department. This irked me. A lot

// RANT END

 

[Bapun]

Also, you cannot complain to Appellate Authority because you do not have an active service request. Yeah there is no email ID either.
Only a contact form on their website. If you fill in that form, it goes to their regular email ID.

Initially, I wondered why you said this because last year when I checked the Jio.com website, their each state appellate authority email was publicly listed on their Contact us page.

However, as Jio is following shady practices lately, they have intentionally made it hard to impossible and not displaying the appellate email address publicly anymore.

Even though they have an option listed for appellate authority:

It asks for connection details to proceed, which I feel is totally to discourage the user!

Nonetheless, you can still get the appellate authority email of each operator from TRAI website. Check here: Telecom Consumer Complaints Monitoring System (TCCMS)

 

[maniotf]

They are getting worse after each day. Intentionally making it extremely difficult to reach out for help when it is highly important. Mobile or Fiber - same story! One of my close relatives got their fiber relocation (just 500m distance) done after 10 days of creating the request and multiple follow-ups.

But thanks much for the TCCMS link @Bapun. I was able to loop them. You can close this thread

 

[SID08]

For Services Issue I can't even connect to customer care through ivr when I am pressing buttons ivr doesn't replies I am thinking to port out from jio because of low indoor coverage in my home since 3 to 4 weeks, complained many times but not satisfactory work done

 

[maniotf]

For Services Issue I can't even connect to customer care through ivr when I am pressing buttons ivr doesn't replies I am thinking to port out from jio because of low indoor coverage in my home since 3 to 4 weeks, complained many times but not satisfactory work done

This IVR issue I observed for my airtel and Jio, where one has to listen to the complete menu before selecting an option (applicable to the parent list of options only). Also another issue, ever since 5G++ happened, coverage has reduced. Similar pattern I observed during 4G+ implementation.
Anyways you can port out to the operator that gives you best coverage (voice + data) at the places you frequently visit.