Govt may order telcos to compensate users for call drops

[Anup Tiwari]

NEW DELHI: Frustrated by frequent
call drops in the middle of
conversations? You may soon be
reimbursed money for the
inconvenience. The government is
looking to order operators to return
the money charged for the dropped
calls or throw in extra airtime to
compensate for deficient services.
Call drops have been a recurring
irritant for Indian mobile phone
users, who have emerged as the
world's second-biggest market,
behind only China. While low call
rates and fast adoption of internet
on mobile have marked the journey
of the Indian phone market, service
quality has been deteriorating over
the years.
"The idea is to ensure that a
customer is not made to pay for a
deficiency on the part of an
operator," a key official in the
telecom ministry told TOI. The
ministry is "working aggressively" on
the issue, especially as call drops
have become a regular phenomenon
in choked networks of metros, the
official added.


http://m.timesofindia.com/tech/tech...users-for-call-drops/articleshow/47520984.cms

 

[hirffa]

All operators should provide internet service at faster rate. These days some operators provide good speed at cities and rural areas,there is not much speed. I think this is a kind of discrimination.

 

[techmania]

Whats will all this Call drops any way? Too much news about this. I wonder if there is a lobby working somewhere to ensure that more BTS's are installed in areas where people have opposed the same.