Seeking Help APIs and Sockets are failing only on JIO mobile network devices

  • Thread starter Thread starter Krishna vamsi
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Krishna vamsi

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For the past three days, our users have been experiencing issues with some APIs and web sockets failing specifically on devices connected to the Jio network. Interestingly, if users switch to Airtel or any home Wi-Fi network, the APIs and sockets work fine. This isn't the first time we've encountered such behaviour. In other instances, certain APIs fail on home Wi-Fi but work seamlessly on Jio or Airtel networks.

What could be causing this? How do these network differences impact the functioning of APIs and web sockets? Has anyone faced similar issues or have insights into this behaviour?
 
Could you share some details, so that I can cross-check on my jiofiber connection. Though SSH connection drop are there in jiofiber.
 
I don’t think you can do anything, just have to wait for jio to fix that problem.
 
anubhav said:
Could you share some details, so that I can cross-check on my jiofiber connection. Though SSH connection drop are there in jiofiber.
Click to expand...
Run the following command on a device connected to the JIO network:
Bash: 
nslookup drops.nxtwave.tech
If the command works, it will return the server with its address.
Otherwise, it will display "Server: Unknown" along with the message: "Unknown can't find drops.nxtwave.tech: Query refused".


If the issue didn't reproduce with JIOFiber try JIO. Enable the hotspot from the mobile device and connect your system with that mobile hotspot.
 
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