Seeking Help Unable to access AirFiber account details inside Airtel Thanks App

[Bapun]

Yes the same message comes form AIRWRK

I know bro. I was checking with @Shakti M Raol bro. Because without giving this last (closure) OTP, SR can not be closed.

 

[Shakti M Raol]

I know bro. I was checking with @Shakti M Raol bro. Because without giving this last (closure) OTP, SR can not be closed.

No I haven't received any massage like that and I am handicapped person and there is no nearby airtel store which I can visit
Technician keep saying I can't help as I have closed order on my end

 

[Bapun]

No I haven't received any massage like that and I am handicapped person and there is no nearby airtel store which I can visit
Technician keep saying I can't help as I have closed order on my end

I am sorry to hear about your experience bro.

In that case, the technician has only sent OTPs for device activation but not the final for SR / workorder closure. This is why you might be facing this issue. It is a fault on their end.

I would advise you to write a mail to Airtel's Appellate Authority of your region on the mentioned mail - Airtel Broadband Appellate, Airtel Fixed Line Appellate, Airtel Broadband Fixed Line Appellate

On your email, you can mention your issue and also explicitly mention that you are differently abled person and can not visit Airtel store. That way the Appellate Authority may coordinate with local Airtel office and help closing the SR so you can finally access your account details.

 

[Shakti M Raol]

I am sorry to hear about your experience bro.

In that case, the technician has only sent OTPs for device activation but not the final for SR / workorder closure. This is why you might be facing this issue. It is a fault on their end.

I would advise you to write a mail to Airtel's Appellate Authority of your region on the mentioned mail - Airtel Broadband Appellate, Airtel Fixed Line Appellate, Airtel Broadband Fixed Line Appellate

On your email, you can mention your issue and also explicitly mention that you are differently abled person and can not visit Airtel store. That way the Appellate Authority may coordinate with local Airtel office and help closing the SR so you can finally access your account details.

I have sent a mail to appellate authority and recieved below reply from their side let's see if my problem gets resolved. If anyone have experience how much time it takes to get resolution after sending mail to them?

 

[Shakti M Raol]

Guys issue is resolved now I am able to view my connection details online thanks everyone for your support.
Special thanks to @Bapun bro & @Digital Mastermind Bro for your prompt response and guidance.