Ookla yesterday released its Q4 2020 report noting that India has seen strong internet speed increases during the year with 4G expansions leading to mobile speed improvements and fiber rollouts driving jumps in fixed broadband speeds. Ookla notes that India without a sufficient amount of wireless spectrum, LTE and 5G technologies won’t be able to deliver the ultra-fast speeds and low latency provided by the emerging technology.
Vi India fastest for mobile
Vi India emerged with the fastest mean download speed during Q4 2020 increasing its download speed performance lead over Airtel from Q3. Vi India clocked a mean download speed of around 15 Mbps with Ookla stating that Vi India continued to provide its users with a better network speed experience than its rival. Airtel tied with Vi in Consumer Sentiment ratings. Airtel stood behind Vi with the second-fastest mean download speed while Jio came in third place for performance, ratings, and NPS.
Vi India led Airtel and Jio on NPS with none of the providers being positive on NPS indicating that customers were not likely to recommend any of the providers.
Jio fastest for fixed broadband
Jio meanwhile had the fastest mean download speed over fixed broadband among India’s top providers during Q4 2020. Jio had the highest rating at 3.7 stars and the only positive NPS. ACT was second for download speed over fixed broadband, Airtel third and Excitel fourth. ACT and Excitel had the same star rating while ACT had a higher NPS. Airtel had the third highest NPS.
State owned BSNL had the slowest mean download speed over fixed broadband during the same period while Hathway had the lowest rating and lowest NPS. Jio, BSNL, and Airtel offer fixed-line broadband at pan-India level whereas ACT, Excitel, and Hathway are fixed broadband ISPs in a few key Indian telecom circles.