At India Mobile Congress (IMC) 2019, Reliance Jio Infocomm Ltd unveiled its patent-filed Artificial Intelligence (AI) based Video Call Assistant (Bot) that can be accessed via a 4G phone call, without the need for installing any other application.
Jio said that this Video Call Assistant has the potential to revolutionize customer support and customer communication use cases. It is developed by Jio in conjunction with US-based Radisys, a Reliance Industries Ltd subsidiary. The Jio video bot uses an AI-based platform to listen to customers’ questions and respond to them in the most appropriate way. In addition, the platform has a unique auto-learning feature that helps improve the answering accuracy.
The Jio Bot Maker, a tool that accompanies the Jio Bot platform, aims to democratise AI by enabling small businesses to create their own AI-based Bot with no-coding and with minimal effort. The Video Bot can be highly customized to meet various customer engagement requirements while providing a human-like interaction.
“Jio is committed to bring innovative and relevant digital solutions to enable and empower businesses to conduct their operations more efficiently and Video Call Assistant is one such example of bringing a truly innovative and engaging product for millions of businesses in India. Radisys is helping us make AI accessible for everyone, so that businesses – small or large can reap the benefits of new and emerging technologies. Radisys’ innovation continues to help accelerate Jio’s global innovation and technology leadership in the areas of 5G, IOT and open source architecture adoption.” said Mathew Oommen, President of Reliance Jio Infocomm Ltd.