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Vodafone India to expand enterprise business


16 Feb 2012
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Telecom Lead India: Mobile major Vodafone India is looking at expanding its enterprise business in India.

Vodafone Business Service has already gained over 3 million corporate customers in India. It currently provides services to over 60,000 global and national businesses.

Vodafone Business Services is an integral and key component of its India growth strategy.

Vodafone said its customer experience center (CEC) for enterprises will kick off operations in Mumbai from June 2012.

Vodafone will expand CEC to other cities to attract a larger pool of business customers.

CEC is a state-of-the-art engagement facility designed to enable business customers to explore a world of innovative communication solutions.

"With the global advantage and connect with Vodafone Global Enterprise (VGE) business unit, we are uniquely positioned to serve the needs of international as well as national companies in India," said Marten Pieters, MD & CEO, Vodafone India.

Vodafone CEC has on display a suite of Total Communication Solutions comprising of wireline and mobility offerings hosted in a high tech and customer friendly environment.

At the CEC, customers will see interactive presentations, innovative live demos and discussions, to identify their communication needs. CEC will offer customized solutions for their business needs.

"The CEC is a stimulating environment for discussion, development and solutions, focused on gaining a deeper understanding of our business customers' needs. It's a clear way of showing each customer what their Vodafone can do for their business, be it an existing implementation or future choices and possibilities," said Naveen Chopra, director - Vodafone Business Services.

Vodafone Business Services is a total communications offering that caters to all their voice and data, wireless and fixed-line requirements.

The business is run through verticals such as Vodafone Global Enterprise, SME division, National Corporate and key accounts.

Vodafone Business Services offers a range of products/services such as Machine to Machine (M2M) Solutions, Leased Lines (Internet Leased Lines, NPLC and IPLC), MPLS VPN, Office Wireline Voice (E1-DID), Toll Free Service, Audio Conferencing, Mobilisation of Enterprise Applications, Email & Connectivity and 3G Solutions for business', to help enterprises (big and small) to enhance their productivity and efficiency.

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