Seeking Help [Solved] Pockets app refund issue

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iDJ

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I did ₹100 Jio recharge using ICICI pockets debit card on FreeCharge app. Unfortunately, my transaction failed. But the money was deducted from the account. What should do I know? As my payments means was ICICI prepaid debit card of Pockets app. Where do I get the money refunded?
 
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As per my experience ICICI Pockets app refunds are processed to bank account directly but i have not used it from many years so things might have changed.
 
As per my experience ICICI Pockets app refunds are processed to bank account directly but i have not used it from many years so things might have changed.
No no not that. They give a virtual debit card. I added money there. Wasn't doing transaction on FreeCharge app.

I did the recharge but the recharge failed on FreeCharge. Now where is FreeCharge suppose to refund the money. Since this was a prepaid debit card.
 
Okay, I am saying this in simple way. ICICI pockets app has a prepaid VISA prepaid debit card feature. Since, I didn't has a bank account. I load money from my parent's account to make transactions online.

Today I did a Recharge of ₹100 of a Jio number on FreeCharge app using the ICICI Pockets VISA Debit card. Transaction failed but the money was debited. Now I am concerned where is refund suppose to go? Since the card was ICICI VISA Prepaid Debit Card.
 
Money gets refunded on the Pockets account.

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