Help needed -Issues with Airtel XStream

taruncbe

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16 Sep 2020
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Hello everyone. I need your help with a very strange issue on my newly installed Airtel fiber connection. It was installed today and the technician showed a speed test on the mobile which was showing 100+ Mbps as promised. However after he left, I am getting only 20-30 Mbps download speed but 120 Mbps upload speed. This is right next to the router. Have tested at least 30 times in the last 7 hours and I have ensured only one device is connected. Tried with 3 different mobiles and the same result. However on LAN, I am getting 90-95 Mbps every time. I haven't changed any router settings so far. Airtel customer support seems clueless.

Another issue I see is sudden drops of the WiFi network wherein it goes off and restarts. Even the WiFi lights on the router go off and come back. This doesn't happen with LAN. Any suggestion how to convince airtel this is an issue? It occurs intermittently and haven't been lucky to catch it on video
 
Hello. Welcome To OnlyTech..:)

Did you call the technician again to report the issue..?
 
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