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Cannot save pics to jpeg anymore

frenchman96

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25 Aug 2022
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Hi Guys

I have always saved my pics as Jpegs as it happened naturally, but the last 2 days, it is saving pics as a HEIC file extension.

I am being told that there is an option in gallery/settings/"convert from HEIC" but I cant find that option.
 

Siva

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Which mobile? You should turn off high efficiency option in the camera settings to get back jpeg.
 

frenchman96

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25 Aug 2022
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Siva

The high efficiency option was already turned off actually, but a Samsung techie has solved it, he told me to reset in camera settings and now all are back to Jpeg, thanks anyway
 
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