BSNL working on a new selfcare portal (2024) that is available on select regions for now

[Bapun]

BSNL is working on a new selfcare portal.

A notice on the current BSNL selfcare portal is running.

Customers of south and west zone will be redirected to New Selfcare Portal.Kindly register in the new portal.

The last time they did revamped their portal was on 2017. Customers had to re register on their new portal back then. Now they again asking to register on the new portal and eventually it seems all region customers will be migrated to the new portal.

A note is mentioned on their new portal:

Please note that currently this web application is live for Maharashtra, Gujarat, Madhya Pradesh, Chhattisgarh and Goa states only. We would be serving other regions shortly.

It's funny that they haven't mentioned the new portal link anywhere except some not so visible places. I could grab the new portal URL accidentally so sharing it here:

https://wsc.cdr.bsnl.co.in/index

The new portal is not accessible on mobile devices, it rather slaps with a blocked page and asks to download the BSNL Selfcare app from Play Store.

 

[Esmail]

Looks nice and modern, unlike the ancient look they had before.

 

[hike]

The BSNL app already integrated with Fiber Landline options.

MyBsnl app is merged into BSNL selfcare app. I guess the MyBsnl app will be deprecated soon.

 

[saketk11]

new portal is up for maharashtra from more than 6 months ago

 

[honey95]

the new portal is already launched 6 months ago. However, If as govt doing, the url old is coming first in google search due to high traffic. If you scroll below some url, you will find pretty easy interactive new bsnl self portal.

 

[varkey]

I hoped they'd allow easy plan changes in the new portal, but looks like plan downgrades are still not possible. For downgrades have to visit the CSC which is cumbersome.

 

[vikhyath]

The redirected new portal on the mobile browser is showing up to download BSNL Ecare App for bill payments.

 

[Bapun]

The redirected new portal on the mobile browser is showing up to download BSNL Ecare App for bill payments.

This is the app: BSNL ECARE - Apps on Google Play

This BSNL app is live for BB & LL customers of MH, GJ, MP, Goa & CG circles.

BSNL is upgrading mobile app for Broadband and Landline customers of Maharashtra(MH), Gujarat(GJ), Madhya Pradesh(MP), Goa and Chhattisgarh(CG) circles. Now existing BSNL customers from these circles can manage their single or multiple landline & broadband connections, view bill plans, make bill payments and track their usage all at one place using this app. New users can also sign up and enjoy hassle free experience offered by the app. BSNL landline and broadband customers from rest of the circles can continue using MyBSNL app.

 

[vikhyath]

This is the app: BSNL ECARE - Apps on Google Play

App is now live for BB & LL customers of entire south too.

 

[vikhyath]

Login option added now on BSNL new selfcare web portal.