Bharti Airtel on Thursday announced the acquisition of a strategic stake in Voicezen, an early-stage startup focused on conversational AI technologies. The acquisition is part of Airtel’s Startup Accelerator Program. Voicezen has been working on developing advanced solutions to leverage AI, speech to text, machine learning, and voice technologies to offer real-time analytics and help serve customers better.
Voicezen technologies will be accessible by Airtel which can be deployed across its customer touchpoints in multiple languages. The solutions will help in real-time analytics and insights to make Airtel’s conversation with its customers more engaging. Voicezen is the third startup to onboard Airtel Startup Accelerator Program.
“As a customer obsessed organization, Airtel is continuously innovating to make their experience even better. AI is a big focus area for Airtel given the deep positive impact the technology can have in transforming customer experience. Voicezen has built some promising products that are very relevant for a market like India. We are delighted to welcome them to the Airtel Startup Accelerator Program and look forward to partnering them in scaling these innovative ‘Made in India, for India’ applications and implement them in the real world.”
Adarsh Nair, Chief Product Officer – Bharti Airtel
Apurba Nath, Founder – Voicezen added, “Voicezen helps brands deliver a better customer experience in Indian languages using Conversational AI. Having worked on AI solutions in the past, we knew what works well in a lab most often doesn’t work in the real world, because either the training data is not large and relevant or the problem has little business significance. Our partnership with Airtel helps us solve these challenges. With this strategic investment, we will work even more closely with them to continuously improve our AI models and build out an enterprise grade, battle hardened product that will make customer interactions more efficient, especially in this post Covid world where business operations are facing large disruptions.”